Common purchase queries answered
Orders and Shipping
We usually ship the order if you have ordered before 2 pm IST. Estimated date of delivery is mentioned for each and every product ordered.
You can create an account by clicking the My Account link on the top right corner if your using Desktop . If you are using mobile you can access the My Account link using the website menu at the top left corner.
Once the order has been shipped, it is not possible to change the shipping address. Kindly, contact us before 2 pm IST if you want to make any changes.
Once we ship the order, we will update you via email about tracking status. If you have registered as a customer with out website you can login to your account and track your orders.
We ship all over India.
The item we ship will most likely come in one package except if its high quantity order then we may have to ship it in multiple packages.
In case the order was not as expected
Returns and Exchanges
You can check our return policy on Return Policy Page.
If you think you have received the wrong item, kindly email us by sending the images of outer package and item you have received. We will contact you for possible solution upon receiving the email.
If you think you have received the damaged item, kindly email us by sending the images of outer package and item you have received. We will contact you for possible solution upon receiving the email.
You can email us at grandstores88@gmail.com
You can email us at grandstores88@gmail.com or chat us on whatsapp by clicking the whatsapp button on the bottom right corner.
Kindly contact us via email as soon as possible.
You can cancel the order by sending us email before 2 pm IST. If you have registered with out website you can send order cancellation request by logging in to your account and sending order cancellation request.
Yes, you can your request will be added in the waiting list. Once you are eligible we will contact, confirm and ship the order.